To order our products, an order form specific to your banner must be used.
For Metro, Super C, IGA, IGA Extra, Rachelle-Béry, Tradition and their affiliates, send your request to info@conceptpos.com
For all other retailers, requests can be forwarded to the same address.
FREQUENTLY ASKED QUESTIONS (FAQ)
To find our product codes, you can consult the section on our website that corresponds to the type of item you are looking for (moldings, accessories, clear sign protectors).
If you cannot find the item you are seeking, please do not hesitate to contact us by phone or by email. It will be our pleasure to help you find the appropriate type of merchandising equipment, according to your needs.
If it is a delivery error on our part (substitution of products in relation to the invoice), the unwanted goods will be collected at our expense and the correct products will be sent to you as soon as possible. In the event that the wrong product has been ordered by the customer, the latter will have to pay the return costs in order to get a credit and / or replacement of the unwanted product. Once the merchandise is received at our warehouse a credit note, applicable only to the products affected by the error, will be issued. In this situation, it should be noted that shipping costs originally invoiced will not be credited. NOTE: It is essential to contact us to obtain a return merchandise authorization before sending us any items received in error.
To modify an order already transmitted, you must contact us as soon as possible. If the order has not yet been finalized, we will be happy to add the additional product(s) you need.
For orders of data strips and merchandising accessories in stock, the lead time is approximately 3 to 4 business days (24 to 48 hours in most cases). For products out of stock, the delivery time may vary from a few days to a few weeks, depending on the case.For automatic pushers, lead time varies depending on the total number of units desired, as well as the overall volume being produced at the time of the order. That being said, a request for fifteen units or less can normally take between 3 and 5 days to be assembled and ready to ship.
Certainly. All you have to do is give us the name of your carrier and your account number. We will contact them when the order is ready for delivery.
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